Bosch Customer Service

In every area of our business, Bosch endeavours to provide outstanding customer service. However, we appreciate that sometimes we will not meet every customer’s expectations and we would like to learn about your experiences. Any feedback provided will be gratefully received as it will help improve our service going forward.

Please fill in the form as completely as you can.
Information marked * is compulsory
and your request cannot be processed without it.

Salutation *

Fullname *

Address Line 1 *

Address Line 2*

Address Line 3*

Postcode*

Email*
I don’t have an email address

Telephone Number*

Without a telephone number it is unlikely we will be able to resolve your query

Second Telephone Number

Appliance Type*

ENR Number *

FD Number *

Where can I find my ENR and FD Number?

Visit Reference Number

Spares/Accessories order reference number

No previous visit or order

I have a complaint concerning The contact centre

Answering time, politeness, helpfulness of customer service agent, arrangements made
The performance of my appliance

Design, quality, features, reliability of appliance
A previous engineer visit/repair

Time of visit, appearance, conduct of engineer, quality of repair.
A purchased spare part/accessory/cleaning product

Availability, stock issues, quality of part or product, delivery time or cost.
An exchanged appliance

Exchange arrangements, waiting time, delivery company.
An invoice I have received

Queries on costs, payment.
The overall service I have received

General comments on your overall experience.
I would like to leave feedback

Feedback to help us provide a better service in the future.

Details

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